Virtual Direct - Billing Policy
Virtual Direct is a Low Cost Internet Solution Provider. As such, we operate on an a very small margin; meaning we can only afford to provide excellent customer service and low prices to those clients who consistently pay on time. Below are our updated billing policies. We reserve the right to modify these terms at any time:
Approximately 10-15 days prior to the end of the month. Virtual Direct will send an invoice to the "e-mail address" specified in your Company/Personal profile. Payment is due by the 1st of the month. Accounts setup with a credit card will automatically be debited on the 25th of the month preceding the due date. Accounts not paid by the 5th, will be considered past due, and a fee of 25% will be assessed. Virtual Direct, offers the following payment methods: cash, check, money order credit card, and PayPal.
For convenience, we have an automated online billing system in place which will allow you to view all of your account information online anytime you wish. This includes invoices, billing history, billing information, and payment methods. PayPal payments can also be made via the online billing system (although not automatically), or you can use the form located at the following URL:
On the 5th of the month, if payment has not been received, a courtesy late-notice will be e-mailed to the billing address as it appears in your Company/Personal Profile. It is the customer's responsibility to keep their billing information updated. Accounts receiving late notices will be tagged as overdue. We WILL NOT provide service on Overdue Accounts.
Any unpaid accounts will be suspended at noon on the 15th. To reactivate a suspended account, there will be a processing fee of $25.00 on top of the 25% late fee.
If a suspended account is not paid in full by the 20th day of the month, the account will be deleted and sent to collections unless prior arrangements have been made. Any deleted accounts will have to sign up as a new customer to receive services from Virtual Direct.
Miscellaneous:
A) Any service added during the month will be prorated from the start date to the end of the month. For instance, if a new dial-up account is added on the 10th, then a new charge of $10.70 will be posted (20 days/30 days * $17.95 (regional) dial-up fee).
B) All dedicated servers require 30 days written notice to cancel. It must be signed and dated by the Manager (designated in the Company/Personal Profile) who orignally created the new customer account.
C) Bandwidth will be billed according to the 95th Percentile Rule. Virtual Direct/Brad Edwards Designs will sample your average bandwidth utilization every 5 minutes and store those samples for a period of one month. At the end of the month, all data samples are stored from highest to lowest and the top 5% are discarded. The highest remaining data sample will then be referred to as the "95th Percentile" number. This number will then be used as the basis in computing the bandwidth rate for that particular month over the subscribed bandwidth level. (Applies only to Dedicated Servers and Hosted accounts)
D) If an amount is disputed, the invoice must still be paid in full by the due date. Any credits issued due to the dispute will be applied to next month's invoice.
E) Recap of key billing dates.
- Monthly invoices are e-mailed approximately 10-15 days prior to the 1st.
- Payment is due on the 1st of the month.
- Overdue Accounts are tagged on the 5th, a late fee of 25% will be applied, and customers will be denied Customer Service.
- On the 15th, Service is automatically suspended for Overdue Accounts.
- On the 20th, all "Suspended Accounts" are deleted.
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